The search for the cause or the culprit is a later step in a good failure culture. The first step is to mitigates or repairs any damage that has occurred. This sequence is the core of successful teams and leaders. “We argue about who makes up for the other person’s mistake” Thomas Müller (FCB).
Emotion research gives a clear sequence that achieves a good effect for all involved:
- regulate or activate all emotions into the functional range because all are involved. Professionals do this immediately and consistently, that is why they are getting better and better
- distinguish between effect (harm) and cause. After (1.) both can be perceived and acknowledged
- use the resource process to develop with all solutions to avoid damage; if it is still possible or mitigate it
- provide compensation in an appropriate form, such as I’m sorry
- then the experienced of all steps can be prepared for future avoidance
- finally learn from all steps
Guilt and shame, feel unpleasant, who avoids the emotive impulse to compensate, already makes another mistake.
Emotion research gives a clear sequence that achieves a good effect for all involved:
Use the Team-DecisionMaker: www.kielabs.com
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February 2021, Richard Graf & Elsa Graf
“Use DMM so that the uncertain decision-maker human is not replaced by an artificial intelligence and AI becomes an integral part of human decision-making.” Richard Graf